Exchange & Return Policy

Return & Exchange Policies

At Disilia LLC, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our return and exchange policies are designed to be simple and hassle-free.

General Return Policy:

Eligibility for Returns:

1. - Items must be returned within 30 days of the delivery date.
  - Products must be unused, in their original packaging, and in the same condition as when received.
  - Certain items, such as perishable goods, custom products, and personal care items, may not be eligible for return.

Return Process:

1. - To initiate a return, please contact our customer service team at [customer service email or phone number].
  - Provide your order number, the item(s) you wish to return, and the reason for the return.
  - Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).

Shipping Costs:

1. - Customers are responsible for return shipping costs unless the return is due to a damaged or defective item or an error on our part.
  - We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds:

- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

Non-Returnable Items:

Gift cards
Downloadable software products
Some health and personal care items
Perishable goods (e.g., food, flowers)

Exchange Policy:

Eligibility for Exchanges:

1. - Exchanges are permitted within 30 days of the delivery date.
  - Items must be in new, unused condition and in their original packaging.

Exchange Process:

1. - Contact our customer service team to request an exchange.
  - Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
  - Our team will guide you through the exchange process and provide instructions.

Shipping Costs:

- Customers are responsible for shipping costs for the return of the original item.
- We will cover the shipping costs for the new item being sent out as part of the exchange.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund.

Contact Us:

If you have any questions or concerns about our return and exchange policies, please do not hesitate to contact our customer service team. Don’t forget to mention Order ID or relevant order tracking information to help us trace your order quickly.

We are here to assist you and ensure your shopping experience with Disilia LLC is a positive one.

Thank you for shopping with Disilia LLC. Your satisfaction is our priority.

Email: info@disilia.com